I was asked recently to detail a situation where some employees were not performing their assigned critical tasks and how did I handle the issue.  My reply is below:

In these situations I have found that direct communication with the team or the employee is usually achieves the result. Find out what are the obstacles and help facilitate the removal of said impediments. Once knowing the issue, Conflict Management skills and Negotiation may be necessary. Part of a project manager’s job is to ensure that a good Risk Management plan is in place for human resource issues, as well as the more technical challenges that a project contains as well. I typically work as a collaborative manager thus ensuring more buy in from both the team and the stakeholders